PT Digigarda Solusi Asia
22 November 2022
This Privacy Policy covers the information we collect about you when you use the Digigarda Orbit app (“The App”), or otherwise interact with us (for example, by attending our events or by communicating with us). DSA, we and us refer to PT Digigarda Solusi Asia and any of our corporate affiliates.
This policy also explains your choices surrounding how we use information about you, which include how you can object to certain uses of information about you, and how you can access and update certain information about you. If you do not agree with this policy, do not use The App or interact with any other aspect of our business.
We provide The App and related services under contract with an organization (for example, your employer), and that organization controls the information processed by The App.
We collect information about you when you provide it to us, when you use our Products, and when other sources provide it to us, as further described below.
2.1 Information You or Your Employer Provides to Us
We collect information about you when you input it into The App or when it is provided to us by your employer.
Account and Profile Information
We collect information about you when your employer registers you for an account, creates or modifies your profile or sets preferences. The following information is collected:
Information you provide through our support channels
Our service includes customer support, where you may choose to submit information regarding a problem you are experiencing with The App. Whether you open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
2.2 Information We Collect Automatically When You Use The App
We collect information about you when you use The App and when you take certain actions within The App.
Your use of The App
We keep track of certain information about you when you use The App. This information includes the following:
This information is recorded and stored for audit trail purposes, for your employer to generate reports on your activities during your work day, and to enable our support service.
Location Information
When you interact with Digigarda through The App, we track your location as one of the central services that Digigarda offers. This information is made available to your employer and is used to ensure that you check in and check out at the correct location, date and time as per your employment contract, and to determine your location for assistance and backup in the event of a security incident.
Your Phone’s Make and Model Details
When you check in for your shift The App records the make and model number of your phone to enable Digigarda to provide support for the phone you are using to perform your duties.
How we use the information we collect depends on how you use The App, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide services and personalize your experience
We use information about you in The App to provide services to you and your employer, including to authenticate you when you log in, provide customer support, and operate, maintain, and improve the Products and our services. We use the name and profile picture you provide in your account to identify you to other users of The App at your employer. We use your location to ensure that you are at the customer site when you check in for your shift, and perform checkpoint scans during patrols. The App also include tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others.
For research and development
We are always looking for ways to make The App smarter, faster, secure, integrated, and useful. We use information and collective learnings (including feedback) about how people use The App to troubleshoot, to identify trends, usage, activity patterns, and areas for integration, to improve The App and to develop new features and technologies that benefit our customers.
For Customer Support
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyse crash information, and to repair and improve The App.
For safety and security
We use information about you and your use of The App to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of Service policies.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
We share information we collect about you in the ways discussed below. We do not sell information about you to advertisers or other third parties.
4.1 Sharing With Other Users of The App
When you use The App, we share certain information about you with other users of The App.
For collaboration
You create content when using The App, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content. Some of the collaboration features of The App display some of your profile information to other users of The App from your employer when you share or interact with specific content. For example, when you submit a patrol report or use the messaging functionality, we display your profile picture and name next to your report so that other users with access to the report or message understand who made the report or sent the message. Note that information collected for collaboration is only shared with users of The App at your employer, or your employer’s registered customer users (where applicable), and is never publicly available.
4.2 Sharing With Third parties
We share limited information with third parties that help us operate, provide, improve, integrate, customize, support and market our products.
Service Providers
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including appropriate security and confidentiality procedures designed to protect your information.
Compliance with Law Enforcement Requests and Applicable Laws and Enforcement of Our Rights
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable laws, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, © protect the security or integrity of our products and services, (d) protect DSA, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
5.1 Information Storage and Security
We use industry standard technical and organizational measures to secure the information we store. While we have implemented safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
5.2 How Long We Keep Information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account Information
We retain your account information for as long as your account is active and a reasonable period thereafter in case your employer decides to re-activate your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our products. Where we retain information for product improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Products, not to specifically analyse personal characteristics about you.
Information You Share on The App
If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of The App. For example, we continue to display messages you sent to the users that received them and continue to display patrol report content you provided, but if requested, details that can identify you will be removed.
You have certain controls available to you when it comes to your information. Below is a summary of those controls, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging in to The App and using settings available within The App. Where The App is administered for you by an administrator at your employer (see “Notice to End Users” below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your employer administrator are permitted by law or have compelling legitimate interests to keep.
6.1 Access And Update Your Information
The App gives you the ability to access and update certain information about you from within The App. You can access and update your profile information, including your profile photo, within your profile settings and modify content that contains information about you using the editing tools associated with that content.
6.2 Deactivate your account
Your account was registered on Digigarda by an administrator at your employer. If you no longer wish to use The App, you must contact your administrator to deactivate your account on Digigarda. If you are no longer employed by the company that registered you on Digigarda then you can contact Digigarda directly to deactivate your account, which will be done after verification with the employer. Please be aware that deactivating your account does not delete your information; your information remains visible to other users of The App based on your past participation within The App. For more information on how to delete your information, see below.
6.3 Delete your information
The App gives you the ability to delete certain information about you from within The App. For example, you can remove certain profile information within your profile settings. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
7.1 Notice to End-Users
The App is intended for use by organizations. Where The App is made available to you through an organization (e.g. your employer), that organization is the administrator of The App and is responsible for the accounts over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of The App is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this policy.
Administrators are able to:
Administrators can also:
Please contact your organization or refer to your administrator’s organizational policies for more information.
7.2 Our Policy Towards Children
The App is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support team on the email address provided below.
7.3 Changes to Our Privacy Policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice in The App or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use The App to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need to stop using The App and deactivate your account as outlined above.
7.4 Contact Us
Your information is controlled by PT Digigarda Solusi Asia. If you have questions or concerns about how your information is handled, please direct your inquiry to PT Digigarda Solusi Asia, which we have appointed to be responsible for facilitating such inquiries or, if you are a resident of the European Economic Area, please contact our EU Representative.
PT Digigarda Solusi Asia